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Number of References: [Primary (Secondary)] 10/22/2019

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By Jim Spohrer and Stephen K. Kwan

These references were originally collected for the paper:
Spohrer, J. & Kwan, S.K. (2009). "Service Science, Management, Engineering, and Design (SSMED): an emerging discipline -- outline and references".
International Journal of Information Systems in the Service Sector. 3 (1), 1-31.