ISSIP/NSF Workshop:
Industry-Academe research partnerships
to enable the human-technology frontier
for next generation smarter service systems

By Invitation Only

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Participants (partial list, Program Committee, Intro Slide)

| A | B | C | D | F | G | H | I | K | L | M | N | O | Q | R | S | T | X | Y | Z |
Rama Akkiraju is a Distinguished Engineer, Master Inventor, IBM Watson User Technologies, Almaden Research Center, San Jose, CA, USA.
Dr. Naguib Attia is VP, Global University Programs, IBM.
Ralph Badinelli holds the Lenz Chair in the Department of Business Information Technology, Pamplin College of Business of Virginia Tech. His research interests are in the field of service science. He has published refereed articles in Operations Research, Service Science, Management Science, Decision Sciences, European Journal of Operational Research, Naval Research Logistics, Computers and Operations Research, International Journal of Production Research and other international journals. He is a member of the Institute for Operations Research and Management Science (INFORMS), Project Management Institute (PMI), former Chairperson of the INFORMS Service Science Section, Board Member and President (2017) of the International Society for Service Innovation Professionals (ISSIP). His teaching responsibilities are in the areas of analytics, operations management and project management and for business at the undergraduate, MBA and doctoral levels. He received a B.S. in mathematics and physics from Hofstra University, an M.S. in physics, an M.S. in business and a Ph.D. in business from Purdue University.
Rahul C. Basole is Associate Professor in the School of Interactive Computing and the Director of the Tennenbaum Institute at Georgia Tech. He is also a Visiting Scholar in mediaX and HSTAR at Stanford University and a Fellow of the Batten Institute at the Darden School of Business. His research and teaching focuses on computational enterprise science, information visualization, and strategic decision support. His work has received numerous best paper awards, has been recognized by the media, including the New York Times and CNBC, and he has published extensively in leading computing, management, and engineering journals and conferences. Dr. Basole is the Editor-in-Chief of the Journal of Enterprise Transformation and an editorial board member of INFORMS Service Science and Decision Support Systems. He holds a B.S. from Virginia Tech, a M.S. from the University of Michigan, and a Ph.D. from Georgia Tech, all in industrial and systems engineering. Twitter: @basole and Computational Enterprise Lab
Anthony (Tony) Boccanfuso possesses a PhD in Inorganic Chemistry and more than 25 years of research and commercialization experience managing a variety of administrative, programmatic, and strategy initiatives for academic, government, and private sector firms such as The University of South Carolina, the National Science Foundation, the National Institutes of Health, and PricewaterhouseCoopers. Since 2007, Tony has led the University Industry Demonstration Partnership , a project oriented, membership organization committed to improving partnerships between the academic and corporate sectors. Tony derives tremendous satisfaction in leading the UIDP and helping its members achieve meaningful impact on a broad array of university-industry collaboration matters ranging from contracting, commercialization, and workforce development. Members use UIDP learnings to improve and advance their external engagement strategy. Tony believes that academic-corporate engagement improves the lives of people and the human condition through the development of transformational products, new medicines and creation of new information and approaches that lead to better decision-making.
Dr. Dragan Boscovic, Technical Director, Center for Assured and Scalable Data Engineering (CASADE), Arizona State University.
Dr. K. Selçuk Candan is a professor of computer science and engineering at Arizona State University and the director of ASU's Center for Assured and Scalable Data Engineering (CASCADE).
Dr. Henry Chesbrough is Adjunct Professor and Faculty Director of the Garwood Center for Corporate Innovation, Haas School of Business, UC Berkeley.
Nancy Capobianco is a PhD Student in Management at Department of Economics, Management, Institutions at the University of Naples Federico II. Her research interests are Entrepreneurship in Technology Venturing Innovation with the focus on Innovative Processes Development in Technological Contexts. She assists teaching in Economics and Business Management courses and supports students in the course of Venture Creation. Nancy has worked with Italian companies to create marketing plans in ICT and has done consulting of audit and organizational assessment.
Dr. Chou started his career in Silicon Valley at one of the first Kleiner-Perkins startups, Tandem Computers. Since then he's been lucky enough to be a part of some successful and not so successful startups and today serves as the Chairman of the Alchemist Accelerator. He has also personally invested in a select group of startups in IoT, cloud computing and machine learning. Timothy has also worked at some large companies including Oracle Corporation, where he was President of Oracle On Demand. At the time he was one of only three people to ever hold the title of President at Oracle. Today he consults for Fortune 100 companies and currently serves as a member of the board of directors of two public companies, Blackbaud and Teradata. In parallel with his commercial career Tim has taught at Stanford University for over thirty years. For fifteen years he taught introductory computer architecture and only took a leave of absence because he had to fly to Bali for a sales kickoff and get back within 36 hours to teach class. After leaving Oracle he started Stanford's first class on cloud computing, He has lectured at over twenty-five universities around the world and delivered keynote speeches on six continents most recently based on his new book, Precision: Principles, Practices and Solutions for the Internet of Things.
Dr. William J. Clancey, a senior research scientist at IHMC (The Institute for Human and Machine Cognition), is a computer scientist whose research relates cognitive and social science in the study of work practices and the design of agent systems. He received a PhD in Computer Science at Stanford University and Mathematical Sciences BA at Rice University. He has developed artificial intelligence applications for medicine, education, robotics, and spaceflight systems. At the Institute for Research on Learning (1987-1997), he co-developed ethnographic methods for studying and modeling work systems. At NASA Ames Research Center, as Chief Scientist of Human-Centered Computing, Intelligent Systems Division (1998-2013), he led projects with Johnson Space Center, notably automating file management between Mission Control and the International Space Station, which received the JSC Exceptional Software Award. His studies relating people and technology include numerous field science expeditions - Mars mission simulations in the Canadian High Arctic; the Mars Society's Desert Research Station in Utah; and a NOAA Okeanos Explorer robotic expedition in Polynesia. He is a Fellow of the American College of Medical Informatics, Association for Psychological Science, Association for Advancement of AI, and the National Academy of Inventors. His book Working on Mars: Voyages of scientific discovery with the Mars Exploration Rovers received the AIAA 2014 Gardner-Lasser Aerospace History Literature Award.
Dr. Camille Crittenden serves as Deputy Director of CITRIS and the Banatao Institute, Director of the CITRIS Connected Communities Initiative, and Executive Director of the CITRIS Social Apps Lab.
Solomon Darwin, Executive Director, Center for Corporate Innovation, Haas School of Business, UC Berkeley.
David DeMilo is Distinguished Engineer, IT at Cisco Systems.
Dr. Haluk Demirkan is a Professor of Service Innovation and Business Analytics, and a Director of Center and Master of Science in Business Analytics at the Milgard School of Business, University of Washington Tacoma. He is a board of director for the International Society of Service Innovation Professionals. His achievements brought him a global leadership and reputation in analytics, service innovation and digital transformation with service-oriented technology and management. His applied research with collaborators from IBM, GE, Cisco, HP, Intel, American Express and others resulted with 150+ publications. In 2014, he is ranked 5th in Top-100 Rankings of Worldwide IS Researchers. He has more than fifteen years of professional work experience on how to maximize the return on the companies' resources by implementing enterprise data analytics and digital solutions. He received a B.S. in Mechanical Engineering from Istanbul Technical University, a M.E. in Industrial and Systems Engineering and a Ph.D. in Information Systems and Operations Management from the University of Florida.
Dr. Matt Denesuk, Chief Data Science Officer at Noodle Analytics (
Giacinto Dario Di Sarno is a PhD student in Management and member of Department of Economics, Management, Institution at the University of Naples Federico II. His research interest is focused around how strategically foster innovation in contexts of new entrepreneurial endeavors. In addition to research, he also assists in the teaching of Marketing and Strategic Management courses. He received a B.A. and M.A. in Business Administration and Management from University of Naples Federico II and tutors students of the Master in Marketing and Service Management at the same Institution.
Associate Professor Dr. Wolfgang Fink is the inaugural Edward & Maria Keonjian Endowed Chair with several joint appointments in the College of Engineering at the University of Arizona. He was a Visiting Associate in Physics at Caltech (2001-2016), held concurrent appointments as Visiting Research Associate Professor of Ophthalmology and Neurological Surgery at USC (2005-2014), and was a Senior Researcher at NASA's Jet Propulsion Laboratory (2000-2009). Dr. Fink is an AIMBE Fellow, Senior Member IEEE, and the 2015 da Vinci Fellow of the University of Arizona. He has focused his research on biomedical engineering for healthcare, self-adapting wearable sensors, smart platforms for mobile- and tele-health, artificial vision prostheses, autonomous robotic space exploration, cognitive/reasoning systems, and computer-optimized design. Dr. Fink has over 225 publications (including journal, book, and conference contributions) as well as 15 patents awarded to date in the areas of autonomous systems, biomedical devices, neural stimulation, MEMS fabrication, data fusion and analysis, and multi-dimensional optimization.
Burford (Buff) Furman is a professor of Mechanical Engineering at San José State University, where he has been since 1994. Prior to SJSU, he worked in disk drive development at IBM in San José from 1982 to 1993. He is also a registered professional mechanical engineer in the state of California since 1984. His areas of teaching and research are focused primarily in mechatronics, Automated Transit Networks (ATN), precision machine design, and dynamics. Buff is a Research Associate with the Mineta Transportation Institute (MTI) and was the Principal Investigator for a major study on the state of the ATN industry published by MTI in 2014. Since 2012, he has been working intensely with interdisciplinary groups of students to develop solar powered ATN.
Kartik Gada, Executive Director at Woodside Capital Partners.
Gerhard Gudergan, Head of Unit Research FIR RWTH Aachen University.
Dr. Christoph Heitz, Professor, Zurich University of Applied Science School of Engineering.
Dr. Kazuo Iwano is a member of ISSIP Board of Directors and is currently Chief Digital Officer, Mitsubishi Chemical Holdings Company. He had been working on IT policy making as a Principal Fellow at Center for Research and Development Strategy in Japan Science and Technology Agency (JST) since October 2012. Dr Iwano has been engaged in Research and Development of Information Technology and emerging service businesses by utilizing research results such as cloud computing and cyber physical systems.
Alex Kass is a Technology Fellow in Accenture Labs. Alex has over 25 years of experience working at the intersection of technology, human learning, and human performance. He currently leads the Digital Workforce Innovation Initiative in Accenture Labs, focused on helping Accenture and its clients leverage technology to re-imagine how individuals, teams, and organizations get work done. Alex works closely with leading and emerging technology vendors, researchers, and Accenture practice leads to understand the future of work, and make it a reality. His team, in Silicon Valley and Bangalore, contributes to all phases of the innovation lifecycle, from envisioning the future of work and producing early-stage thought leadership, to technical research, patentable invention, live pilots, and at-scale implementation of new approaches. He has about a dozen patents and dozens of publications in areas ranging from educational technology to artificial intelligence and machine learning, to software engineering. Over the last few years, his biggest focus has been on transforming work through various forms of crowdsourcing. Before joining Accenture, in 2004, Alex led R&D and product-development teams in both academia and industry: He was a Senior Research Professor at Northwestern, an Executive Vice Present at Cognitive Arts, and a Senior Systems Scientist at Carnegie Mellon. He has a Ph.D. in Computer Science from Yale.
Mr. Kimura joined Fujitsu Limited in 1981. Throughout his career, he has been engaged primarily in computer system design and development, and was a lead in the computer architecture research group at Fujitsu Laboratories Ltd., Japan. He got transferred to Fujitsu Laboratories of America in November, 2009, and in 2011, was appointed as the President and CEO. He returned to Japan in 2015, and became Fellow at Fujitsu Laboratories Ltd. He has also been serving as Research Area Advisor to Japan Science and Technology Agency (JST) since 2015, and was newly appointed as Principal Fellow at JST in January, 2017.
Heidi Korhonen, Business Development and Research, VTT, Finland.
Thomas R. Kurfess received his S.B., S.M. and Ph.D. degrees in mechanical engineering from M.I.T. in 1986, 1987 and 1989, respectively. He also received an S.M. degree from M.I.T. in electrical engineering and computer science in 1988. In 2012 he was appointed the HUSCO/Ramirez Distinguished Chair in Fluid Power and Motion Control and Professor of Mechanical Engineering at Georgia Tech. During 2012-2013 he was on leave serving as the Assistant Director for Advanced Manufacturing at the Office of Science and Technology Policy in the Executive Office of the President of the United States of America. In this position was responsible for coordinating Federal advanced manufacturing R&D, addressing issues related to technology commercialization, identifying gaps in current Federal R&D in advanced manufacturing, and developing strategies to address these gaps. His research focuses on the design and development of advanced manufacturing systems targeting digital manufacturing, additive and subtractive processes, and large scale production enterprises.
Stephen K. Kwan is Lucas Professor of Service Science in the Lucas College and Graduate School of Business at San José State University, USA. He is currently the Associate Dean of Graduate Business Programs. He was the founding chair of the MIS department and had served as the Senior Associate Dean of the College. He is actively involved in research, teaching, and community activities in Service Science, Management, Engineering, and Design (SSMED). He is a recipient of multiple IBM Faculty Awards, and grants from the National Science Foundation (NSF), and National Institute of Standards and Technology (NIST). His current research interests include Standards Education, Global Trade in Services, Service Systems and Service Value Networks, and Design Thinking for Service System Innovation. He had published in the areas of Service Science, Queueing Systems, Database Management, E-Commerce, Standards Education and Standards Policy. He received a B.S. and M.S. in Computer Science from the University of Oregon, and a Ph.D. in Management from UCLA.
Ming C. Lin is currently John R. & Louise S. Parker Distinguished Professor of Computer Science at the University of North Carolina (UNC), Chapel Hill and an honorary Chair Professor (Yangtze Scholar) at Tsinghua University in China. She obtained her B.S., M.S., and Ph.D. in Electrical Engineering and Computer Science from the University of California, Berkeley. She received several honors and awards, including the NSF Young Faculty Career Award in 1995, Honda Research Initiation Award in 1997, UNC/IBM Junior Faculty Development Award in 1999, UNC Hettleman Award for Scholarly Achievements in 2003, Beverly W. Long Distinguished Professorship 2007-2010, Carolina Women’s Center Faculty Scholar in 2008, UNC WOWS Scholar 2009-2011, IEEE VGTC Virtual Reality Technical Achievement Award in 2010, and several best paper awards at international conferences. She is a Fellow of ACM and IEEE. Her research interests include physically-based modeling, virtual environments, sound rendering, haptics, robotics, and geometric computing. She has (co-)authored more than 250 refereed publications in these areas and co-edited/authored four books. She has served on hundreds of program committees of leading conferences and co-chaired dozens of international conferences and workshops. She is currently a member of IEEE Computer Society (CS) Board of Governors, a member of Computing Research Association-Women (CRA-W) Board of Directors, the Chair of 2015 IEEE CS Transactions Operations Committee and a member of 2015 Executive Committee of IEEE CS Publications Board. She is a former Editor-in-Chief of IEEE Transactions on Visualization and Computer Graphics (2011-2014) and a member of several editorial boards. She also has served on several steering committees and advisory boards of international conferences, as well as government and industrial technical advisory committees.
David Lindeman, PhD, is Director Health, Center for Information Technology Research in the Interest of Society (CITRIS), UC Berkeley and Director, Center for Technology and Aging (CTA). Dr. Lindeman has worked in the field of aging and health care for over 30 years. His current work focuses on the incubation, evaluation, and scaling of technology-enabled solutions for older adults and children, including innovations that address critical health care challenges through the use of mobile devices, sensors, telehealth, assistive technologies, data analytics, and other technologies. Dr. Lindeman serves as an advisor to foundations, government agencies, businesses, and venture firms and has numerous publications on research and policies related to health care and technology.
Edy Liongosari is Accenture's Chief Research Scientist and Managing Director. In this capacity, he is responsible for the agenda and outcomes of Accenture Labs' applied technology research across all seven Labs locations globally. The research defines the future for large enterprises, shapes the technology market and creates strong business results for our clients. Edy has been with Accenture for over 25 years. Prior to his current role, he lead the Systems and Platforms Research Group, which covers key technology areas such as the Industrial Internet of Things, High Performance Computing, Model-driven DevOps, Data Engineering, Services and Analytics. He also was the head of Accenture R&D Labs in Bangalore, India for a number of years, where he led a global team of R&D personnel to industrialize Accenture's system development process. Edy and his team have received numerous patents and awards for innovation. A copy of his research work has also been placed into the Smithsonian's permanent research collection. Edy has a Master's degree in Computer Science from Indiana University and is a member of IEEE, ACM and Microsoft's Distinguished Engineering Council.
Robert Locke, Senior Vice President, Johnson Controls.
Per-Arne Lundberg is a Senior Fellow at Nordic Innovation House in Palo Alto, CA.
Paul P. Maglio is a Professor of Technology Management and Cognitive Science at the University of California, Merced, and Associate Dean for Academic Personnel in the School of Engineering at the University of California, Merced. He holds a bachelor's degree in computer science and engineering from MIT and a Ph.D. in cognitive science from the University of California, San Diego. One of the founders of the field of service science, Dr. Maglio is the Editor-in-Chief of Service Science, serves on the editorial board of the Journal of Service Research, and was lead editor of the Handbook of Service Science. He has published more than 100 papers in computer science, cognitive science, and service science.
Dr. Naresh Malik is currently Senior Advisor at Arcs Accelerated Ventures (A2V) and Executive-in-Residence at San José State University Research Foundation for establishing new program for industry partnership to grow research.
Dr. Roberto Manduchi is Professor of Computer Engineering at UC Santa Cruz with research focuses on assistive technology for persons with visual impairments.
Dr. Veronica Martinez works in the Cambridge Service Alliance at University of Cambridge. She leads the Making and Sustaining the Shift to Services' project with close collaboration with CAT, IBM, BAE Systems, GEA, Zoetis, Pearson, Rolls-Royce and Thales. Veronica is a visiting professor at Karlsruhe Institute of Technology, Germany. Prior to joining Cambridge she worked at the Cranfield and Strathclyde Universities in the UK. Her major research expertise revolves around the fields of Servitization, Digital and Smart Service Business Models, Strategic Value Creation and Performance Measurement and Management Systems. Veronica has led and participated in large European and UK research projects in Integrated Products and Services. Veronica is a member of the Economic and Social Research Council in the UK, a member of the Portuguese Foundation for Science and Technology Research Council, a member of the Italian Ministry of Education, University and Research Council. Veronica is a member of the Higher Education Academy in the UK.
Roger Maull is Deputy Head of the Department of Digital Economy and Professor of Management Systems Systems in Surrey Business School and a founder member, with Professor Alan Brown, of Surrey's Centre for the Digital Economy (CoDE). He joined Surrey in October 2014 after 16 years at the University of Exeter where he was Head of Department of Management and with Prof Andi Smart founded the centre for Innovation and Service Research (ISR).
Dr. Alexandra Medina-Borja is Program Director, Evaluation and Assessment in the Directorate for Engineering of the National Science Foundation. She has program responsibilities for the Partnership for Innovation: Building Innovation Capacity (PFI:BIC).
Bérénice Mettler is the CEO of iCueMotion, a San Francisco-based research lab building augmentation technologies to help humans learn and rehabilitate movement skills. She also holds a faculty researcher position at ICSI in Berkeley. Bérénice's primary interests pertain to complex human skills in the context of automation and human-machine systems. She obtained a diploma in mechanical engineering from ETH in 1996, a doctorate from CMU in 2001, and until 2006, she was a post doc and researcher at MIT. Following, she joined the faculty at the University of Minnesota, where she ran the Interactive Guidance and Control Lab. She obtained tenure there in 2013. Her research focuses on modeling the interplay between control, perception and cognition, supporting human spatial guidance and control skills. Her interdisciplinary approach combines dynamics and control systems theory with machine learning and cognitive neurosciences. She has received several best paper awards, the NSF CAREER award, and the Presidential Early Career Award in Science and Engineering (PECASE) under President Obama.
Lasse Mitronen is Professor of marketing and retailing at the Aalto University School of Business, Helsinki Finland. He has a long career, 25 years, in the leading Finnish retailing group K-group and Kesko Corporation. He has been in Kesko Corporation in the different positions like Research and development manager and Vice president, strategic development and business planning.
After practical career Lasse has moved to academic life and published numerous academic articles and practical books on service business and business models, network management and retailing. In addition, he has conducted numerous lectures, presentations and workshops every year for business leaders, as well as for university students, and supervised several master level and doctoral level thesis. He has done B.S. and M.S. in Marketing at the University of Tampere Finland, and Ph.D. in Management as well at the University of Tampere.
Yassi Moghaddam. Currently: ISSIP, Executive Director (since 2012) Northeastern University - Silicon Valley, Director of Strategic Business Development (2016) Stradanet (a Silicon Valley boutique consulting firm focused on people-centered innovation), Managing Director (Since 2005)
Past: Senior leadership positions in Business Development, Marketing, and Development, Bell Laboratories, Avici, Apogee Photonics, Mojo Mobility
Areas of current focus: Service Ecosystem Platforms, Skills development for next generation workforce (T-shapes), catalysing industry-academia collaboration at the intersection of academic research and best industry practices
She holds an MBA from Columbia University, MS Electrical Engineering from Georgia Tech, and BS Electrical Engineering from University of Oklahoma.
Nasrin Naaseh, Emerging Tech Policy Impact - Encore Fellow at Silicon Valley Leadership Group Foundation.
Dr. Paul Oh is the Lincy Professor of Unmanned Aerial Systems in the mechanical engineering department for the Howard R. Hughes College of Engineering at University of Nevada, Las Vegas.
Dr. Francis Quek is a Professor of the Department of Visualization at Texas A&M University. He joined Texas A&M University as an interdisciplinary President’s Signature Hire to bridge disparities in STEM. Formerly he has been the Director of the Center for Human- Computer Interaction at Virginia Tech. Francis received both his B.S.E. summa cum laude (1984) and M.S.E. (1984) in electrical engineering from the University of Michigan. He completed his Ph.D. in Computer Science at the same university in 1990. Francis is a member of the IEEE and ACM. He performs research in Making for STEM learning, embodied interaction, embodied learning and sensemaking, multimodal verbal/non-verbal interaction, multimodal meeting analysis, interfaces to support learning, vision-based interaction, multimedia databases, medical imaging, assistive technology for the blind, human computer interaction, computer vision, and computer graphics. He leads several multiple-disciplinary research efforts to understand the communicative realities of multimodal interaction.
Anthony Radspieler, Jr., Business Driver, University Industry Demonstration Partnership (UIDP).
Dr. Karthik Ramani is Donald W. Feddersen Professor of Mechanical Engineering and Director of C Design Lab in the School of Mechanical Engineering at Purdue University. Links to his lab, research education and primary partner for Building Innovation Capacity: C Design Labs, Toy Design, Product Design, Ziro from ZeroUI (won the Best of CES in Las Vegas 2016)
Dr. Ammar Rayes is a Senior Director and Distinguished Engineer at Cisco Systems. He is a seasoned industry expert, with emphasis on developing and delivering scalable platform and scalable software applications for Internet of Things, Machine Learning / Analytics, Cloud and Network Management / Operation Management Systems.
Steve Ritter, Founder and Chief Scientist at Carnegie Learning, has been developing and evaluating educational systems for over 20 years. He earned his Ph.D. in Cognitive Psychology at Carnegie Mellon University and was instrumental in the development and evaluation of Cognitive Tutors for mathematics. Through leadership of Carnegie Learning's research department, Dr. Ritter has led many improvements to the use of adaptive learning systems and math education in real-world settings. He is the author of numerous papers on the design, architecture and evaluation of Intelligent Tutoring Systems. He is lead author of an evaluation judged by the US Department of Education's What Works Clearinghouse as fully meeting their standards and is lead author of a "Best Paper" at the International Conference on Educational Data Mining.
Martha Russell is Executive Director of mediaX at Stanford University and Senior Research Scholar with the Human Sciences Technology Advanced Research Institute at Stanford.
Jyoti Sarin is Leader of Innovation, Strategy and Planning at Cisco Systems.
Dr. Eric Seibel is Adjunct Research Professor, Bioengineering and Electrical Engineering at the University of Washington.
Anuj Sharma is an associate professor in the Civil Construction and Environmental Engineering Department at Iowa State University. He also holds a joint appointment as a Research Scientist with the Institute of Transportation. In these positions, he teaches transportation engineering courses to undergraduate and graduate civil engineering students, conducts research in the transportation operations area, and participates in numerous professional organizations. His research uses big data driven discoveries to help make better short term (usually automated control) and long term (policy) decisions. Dr. Sharma is currently leading the REACTOR (REaltime AnalytiCs of TranspORtation data) laboratory. The lab is able to ingest multiple streams of real-time data to assist in driving transportation policy decisions. The efforts are focused on ingestion, real-time analytics, batch processing, visualization/front end development, and archiving of numerous data streams. He is currently a principal investigator in a major study aimed at developing smart system for traffic incident management using large data innovations. He is working with interdisciplinary team focusing on both human as well as analytic aspects of the service system.
Maurice Sharp has spent 25 years deepening his understanding of human and group behavior based mainly on the work of Dr. Humberto Maturana. In addition to using this knowledge to consistently build and manage high performance, high retention teams, he developed model for producing customer satisfaction that he has applied in several places. In one example, he shifted customer satisfaction for a team at eBay from 37% to 93% in less than six months. Maurice is a veteran of the mobile device industry starting with Newton, then Palm/PalmSource, and more recently, as the main author of Learning iOS Development from Addison-Wesley. His passion is using his own learning to mentor others to grow in leadership (though he prefers the term stewardship.)
Lubab Sheet-Davis is Managing Director at Lam Research Corporation (LRCX) where she serves as a catalyst for innovation and technology development. She manages strategy and communications for the Corporate Technology Development organization and leads global university research collaborations and corporate innovation programs. She is also building an emerging semiconductor technology scouting discipline.
Dr. Gurdip Singh is Associate Dean for Research and Graduate Programs in the College of Electrical Engineering and Computer Science at Syracuse University.
Jim Spohrer works with IBM Research's Chief Science Office Cognitive, and before that was Director of IBM Global University Programs and IBM's Cognitive Systems Institute Group. Jim co-founded IBM's first Service Research group, ISSIP Service Science community, and was founding CTO of IBM's Venture Capital Relations Group in Silicon Valley. In the 1990's, he was awarded Apple Computers' Distinguished Engineer Scientist and Technology title for his work on next generation learning platforms. Early in his career, he was a senior scientist at Verbex, an Exxon company, working on speech recognition and machine learning. Jim has a Yale PhD in Computer Science/Artificial Intelligence and MIT BS in Physics. His current focus is smarter/wiser service systems, and encouraging T-shaped innovators to develop methods to rebuild rapidly from scratch digital cognitive systems in wiser service systems. With over ninety publications and nine patents, he is also a PICMET Fellow and a winner of the Evert Gummesson Service Research award as well as the S-D Logic award.
Dr. Kaisa Stills, Knowledge Management and Innovation Research Specialist, VTT.
Dr. Kevin Sullivan is Associate Professor and Endowed Faculty Fellow of Computer Science at the University of Virginia.
Ron Swenson, Managing Director, The International Institute of Sustainable Transportation.
Zelalem Temesgen, M.D., is Professor of Medicine at Mayo Clinic, where he directs the Mayo Clinic HIV program, the Mayo Clinic Global HIV Education Initiative, and the Mayo Clinic Center for Tuberculosis.
Dr. Saurabh Thapliyal is Data Scientist & Architect - Software Leadership Program at GE Digital.
Dr. Kerem Tomak, SVP, Chief Digital Marketing & Analytics Officer, Sears Holdings Corporation. Kerem brings more than 15 years of experience as a marketing scientist and executive. He has expertise in the areas of omnichannel and cross-device attribution, price and revenue optimization, assessing promotion effectiveness, yield optimization in digital marketing and real time analytics. He has managed mid and large-size analytics and digital marketing teams in Fortune 500 companies and delivered large scale analytics solutions for marketing and merchandising units. His out-of-the box thinking and problem solving skills led to 4 patent awards and numerous academic publications. He is also a sought after speaker in Big Data and BI Platforms for Analytics.
Prashant Tyagi is Senior Director, IoT and Analytics Platforms, GE Digital.
Professor Jimmy Xu, Brown University. The Charles C. Tillinghast 1932 University Professor, Engineering and Physics. Elected Fellow of AAAS, APS, Guggenheim, IEEE, and IoP(UK); appointed as Professeur Invite' at CNRS IEMN and Universite de Lille, France; Chang-Jiang Chair Professor at UESTC, China; and WCU Professor, Seoul National University, Korea. Prior to coming to Brown University in 1999, he was Director, Nortel Institute of Telecommunications and James Ham Professor at the University of Toronto. Editor, IEEE Transactions on Electron Devices. In addition to the Chaired professorships, he received a number of prizes and awards for research achievements, including the Steacie Prize (Canada), a Guggenheim Fellowship, and the Conference Board of Canada - NSERC Award for Industry-University Collaborative Research (twice, as Director of the Nortel Institute). 22 of his students received 26 international, national, and university prizes and awards for their accomplishments in their thesis researches.
Jane Yin, Vice President, Marketing and Business Innovation, Fujitsu Labs of America.
Dr. John Zysman, Professor Emeritus, Political Science, UC Berkeley.